Laporan Operasional (Operational Reports)
Metrik operasional harian: ringkasan hari ini, bulanan, KPI vs target, issues, schedule adherence, resource utilization.
Daily Operations Summary (Hari ini)
Rental Started
8
Rental Completed
6
Revenue Today
Rp 4.200.000
New Customers
2
On-Time Pickups
94%
On-Time Dropoffs
92%
Issues Reported
1
Perbandingan: Kemarin (7 rental, Rp 3.850.000) | Same day last week (9 rental) | Rata-rata harian bulan ini: 7.5 rental, Rp 3.980.000
Monthly Operations Summary
- Total rentals: 156
- Total revenue: Rp 62.500.000
- Avg revenue/rental: Rp 400.641
- On-time performance: 93%
- Issues: 12 | Satisfaction: 4.5/5
- MoM: Rental 8.5% | Revenue 10.2%
- 100 rentals achieved
- Revenue target 95%
KPI Dashboard (Actual vs Target)
| KPI | Actual | Target | Variance | Trend | |
|---|---|---|---|---|---|
| Revenue | Rp 62.500.000 | Rp 65.000.000 | -3.8% | Improving | |
| Rental Count | 156 | 160 | -2.5% | Stable | |
| Customer Satisfaction | 4.5/5 | 4.5/5 | 0% | Stable | |
| On-Time Performance | 93% | 95% | -2.1% | Improving | At Risk |
| Vehicle Utilization | 78% | 80% | -2.5% | Stable | |
| Safety Record | 2incidents | 0incidents | 100% | Declining | At Risk |
Issues & Problem Report
Open issues
3
Avg resolution
18 jam
Max aging (open)
5 hari
Escalated
1
By type: Vehicle: 2Driver: 2Customer: 1System: 1Other: 1
By severity: Medium: 2Low: 3High: 2
| No | Tipe | Subtype | Severity | Deskripsi | Dilaporkan | Status | Days Open | Aksi |
|---|
Schedule Adherence
Rental on-time: 93% | Pickup: 94% | Dropoff: 92%
Driver adherence: 95% | Customer adherence: 88%
Penyebab terlambat: Lalu lintas 45%; Driver terlambat 30%; Customer terlambat 15%; Lainnya 10%;
Location efficiency: Bandung 96%; Jakarta 91%; Surabaya 89%;
Resource Utilization
Vehicle utilization: 78% | Driver utilization: 72%
Location capacity: Bandung 85%; Jakarta 92%; Surabaya 68%;
Peak slots: 09:00-12:00, 14:00-17:00
Bottleneck: Jakarta pickup jam pagi; Driver availability weekend
Rekomendasi: Tambah driver shift pagi Jakarta; Promo off-peak untuk Surabaya